mahkotajitu Privacy Policy
This page describes what we collect when you use mahkotajitu and how we keep that data protected. We are committed to transparency about our practices and your rights under applicable data protection law.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What we collect on mahkotajitu
We collect personal information when you create an account, deposit funds, or interact with our platform. This includes your name, email address, phone number, date of birth, and residential address. We also collect payment details — such as your bank account information or mobile wallet identifiers for DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — to process deposits and withdrawals.
When you use mahkotajitu, we record your activity: which games you play, your session duration, your betting patterns, and your account balance history. We collect device information, including your IP address, browser type, and operating system. We also use cookies and similar tracking technologies to remember your preferences and improve your experience.
How we use your data
We use your information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering and know-your-customer (KYC) regulations. We analyse your account activity to detect fraud and prevent abuse of our platform.
We may contact you via email or SMS to confirm transactions, notify you of account changes, or provide customer support. We use aggregated, anonymised data to improve our games, understand user behaviour, and optimise our live-dealer studios and mobile app performance.
Third-party processors and your rights
We share your data with payment processors — including banks such as mobile banking, local payment, online payment, and e-wallet — to complete your transactions. We may also share data with compliance partners and fraud-detection services. These processors are bound by confidentiality agreements and may only use your data for the purposes we specify.
You have the right to access, correct, or delete your personal data, subject to legal retention requirements. You may request a copy of the data we hold about you. To exercise these rights, contact our support team. We will respond within a reasonable timeframe.
Cookies and tracking
We use cookies to store your login session, remember your game preferences, and track your navigation through mahkotajitu. Some cookies are essential for the platform to function; others help us understand how you use our services. You can disable non-essential cookies in your browser settings, though this may affect your experience.
Our mahkotajitu commitments
We do not sell your personal data to third parties for marketing purposes. We retain your data only as long as necessary to provide our services and comply with legal obligations. When you close your account, we securely delete or anonymise your information within a reasonable period, unless law requires us to retain it.
We review and update this policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated to you via email or a notice on mahkotajitu. Your continued use of our platform after such notice constitutes your acceptance of the updated policy.
If you have questions about our privacy practices or wish to exercise your data rights, please contact our support team. We are here to help clarify how we protect your information and ensure your experience on mahkotajitu remains secure and transparent.